Frequently Asked Questions

CONSUMER FREQUENTLY ASKED QUESTIONS


What is a Security Code (CVV2)?

The Security code (CVV2 - Card Code Verification) is the last three digits of the code on the back signature line of your credit card. This is required to make an online purchase as it is verified for non card present transactions as a form of fraud protection.


How do I print the full report?

To print the full reports try using the Landscape format, print to size button in your print preferences, resizing the report, or you can always copy and paste the data into Excel. Using Landscape will fit the full report into one page.


What is issued within the Background Check?

PeopleLookup provides instant and comprehensive Background Searches on anyone. This detailed search includes the following information:

  • Criminal Check
  • Bankruptcies
  • Small Claims
  • Property Info (If available)
  • Neighbors (If available)
  • Tax Liens
  • Judgments
  • Licenses
  • 20 Year Address History
  • Mortgage
  • And Much More

Can I search people from other countries?

Unfortunately, PeopleLookup does not offer the ability to search for international people or information. The PeopleLookup services are provided to locate US based information and people.


What if I forgot my password?

To request a new password please do the following:

  • Go to https://www.peoplelookup.com/login and click Forgot Your Password
  • Enter the e-mail address associated with your PeopleLookup accont and click Submit
  • A reset password link will be sent to the e-mail address you provided

How do I view my purchased report?

The report purchased will be viewable on your computer screen immediately after your purchase by clicking the show my report button, and emailed to you if you opted for the email add-on option. If you close your internet connection you may now view your search report again within 45 days of the purchase date by logging into your account and clicking on "Reports".


Do you have a subscription service?

PeopleLookup will only charge your credit card if you confirm a purchase with us. We do not process any recurring billings or monthly charges. The only time you will be charged by PeopleLookup is when you submit credit card purchases on the PeopleLookup website and confirm this transaction through our 3 step checkout process.


How do I edit my payment information on file?

To edit your payment information on file please do the following:

  • Go to https://www.peoplelookup.com/login
  • Enter your e-mail address and password
  • Click "Sign In"
  • Click on "Account"
  • Click on Edit link next to "Payment Info"
  • Edit your credit card information on file
  • Click on "Update"

How do I sign into my account?

To sign into your account please do the following:


What does "Available" mean?

We access a variety of different public records sources from our data partners. As you can imagine, some of the sources are courthouses, county and other government offices. These offices can be slow to update public information. We are as current as they are but some of the updates are out of our immediate control.


How current is data?

We access a variety of different public records sources from our data partners. As you can imagine, some of the sources are courthouses, county and other government offices. These offices can be slow to update public information. We are as current as they are but some of the updates are out of our immediate control.


Is anyone notified I am searching for them?

No one is notified that you are using the PeopleLookup services, including the person you are searching for.


Do you have any sample reports?

The below links will show you sample people search and background report that we offer:


How do I edit my user Information on file?

To edit your User information on file please do the following:

  • Go to My Account
  • Log into your account with your email address and password
  • Click on "Account"
  • Click Edit link next to information you would like to change
  • Edit your information
  • Click on "Update"

What Credit Card types do you accept?

Currently, PeopleLookup accepts Visa, Master Card and Discover. You can make your purchase with a debit or a credit card on the PeopleLookup website.


What is issued in the one time people search report?

This would provide you with all available information which could include; first name, middle initial, last name, address, city, state, zip code, phone number, age, and date of birth. You must sign into your account to perform your searches. Once within the account please click on people search by; name, address, phone or advanced. Next, type in your search criteria and click "search". Your results will be returned directly on your computer screen. To sign into your account please do the following:


Do you accept International Credit Cards?

We do not currently accept payment from international credit cards for security and fraud protective purposes.


How do I create an PeopleLookup account?

To setup an PeopleLookup account please follow the below instructions. Please note you are not charged for setting up an account. You are only charged when you confirm the charge to your credit card through our three step confirmation checkout page.

  • Go to https://www.peoplelookup.com/login
  • Select "I would like to register"
  • Enter your first name, last name and email address
  • Create a password(minimum of 8 characters)
  • Confirm your password by re-typing it
  • Click "Create Account"

Are you able to search for company information?

Unfortunately, we do not provide business information searches. Our search product is primarily focused on searching for consumers, not companies or organizations.


Are you able to search for unlisted phone numbers?

PeopleLookup provides online access to public records such as real estate deeds, lawsuit filings, and other information filed by individuals and businesses with local, state and federal agencies. We also provide access to publicly-available information such as published telephone numbers. Your telephone number is not available in these databases if you have a non-published telephone number, that is, a number that is not listed in the phone book, or not available from directory assistance.

For information on how to obtain a non-published telephone number, please contact your telephone company. We can obtain unlisted numbers. These are numbers that are not listed in the phone book, but are available from public records sources.

The PeopleLookup website offers customers the ability to search by name, address or phone number. To search by a phone numbers on the PeopleLookup website please do the following:


Is your website secure?

The sign in screen [ https://www.peoplelookup.com/login ] is a secure webpage which you can notate by the security lock at the bottom of the page and the "s" in the website address of "https". However, once you click "Login" you are brought to a non-secure page to search as there is no secure information submitted when you are searching on the search screen. Please notate when you go into "My Account" or make a purchase through our three step confirmation checkout page that the page then becomes secure again.

We are very sensitive to the privacy and security concerns that individuals have with respect to personal information. The PeopleLookup website is secure and utilizes 128bit encryption and we have a valid security certificate which again can be notated by the security lock at the bottom of the page and the "s" in the https:// indicating the security. Please rest assured our website is secure.


Is there a charge to setup an PeopleLookup Account?

No. You are not charged for setting up an PeopleLookup account, nor are you charged on a monthly or recurring basis. The only time you will be charged by PeopleLookup is when you confirm a charge to your credit card by making a purchase on the PeopleLookup website and walking through the three step confirmation checkout page.


What Payment Methods does PeopleLookup Accept?

PeopleLookup accepts Visa, Mastercard, American Express and Discover Cards.


How do I view my purchased report?

Instant Searches
The report purchased will be viewable on your computer screen immediately after your purchase and emailed to you if you opted for the email add-on option.

Assisted / Expert Searches
Your assisted search results will be e-mailed to you within 5-7 business days.

  • You can view your purchased report again within 45 days of the purchase date by Clicking Here.